March 31, 2006, Newsletter Issue #73: Manual vs Online Help
Tip of the Week
Often the text used in both the hardcopy manual and online help are similar, if not exactly the same. However, before creating online help, you must also be aware of the differences. Never try to simply move the manual online - this will only create a very unwieldy and difficult-to-use online help system. Online help has a different way of linking together various parts of the electronic manual. Online help can be reached directly through the Website and/or program. This may necessitate some changes in the text, to fit the appropriate context. Online help is formatted differently, and often broken up into smaller chunks so the user does not have to scroll down for a long way. Online help is also often written in a manner that is not quite as formal as the manual. Think quick tips, simple, multiple links leading to other help areas, and easy navigation.
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