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Before you start to write your online help, map out your navigation. Think about which sections will link to others. Decide how long you want each page to be and how you want to divide up longer sections. Decide how and where the online help will link to the actual program or Website. Create an index. This is, of course, easier to do if you already have a hardcopy manual to start from. However, even with a hardcopy manual, there will still be text that must be changed and areas that will link together in new ways.